Delight your customers with a self-serve online portal
Empower your customers with a convenient online portal for managing service requests, approving quotes, tracking job status, submitting feedback, and processing payments.
Experience Zuper's Customer Portal in action
Empower your customers to request services, track job progress, and make payments, all in one place.
Easily request and track services
Let customers request services through the customer portal and track their service history.
- ✓ Empower customers to choose their appointment date and time while requesting services
- ✓ Free up time for your back-office team by automatically converting requests into jobs
- ✓ Let customers view their job history, track technicians, and provide feedback all in one place
Approve proposals and quotes instantly
Customers can choose their preferred proposal option and approve estimates directly in the customer portal.
- ✓ Let your back-office staff share proposals and estimates with customers
- ✓ Offer customers the flexibility to choose a proposal and approve estimates
- ✓ Customers have the option to pay deposits instantly
Review invoices and make payments
Customers can access invoices and make payments securely through the customer portal.
- ✓ Let your back-office staff automatically create invoices from jobs or quotes and share them with customers
- ✓ Customers can easily access invoices, track their progress, and process payments securely
- ✓ Enable customers to add tips during the payment process via the customer portal
Personalize the portal to highlight the most important information
Customize the look and feel of the customer portal to suit your needs. Configure the pages for customers to access relevant information.
- ✓ Offer a cohesive and engaging user experience with a tailored customer portal
- ✓ Let customers draw key insights through the dashboard, access properties, track contracts, and monitor assets
- ✓ They can stay up to date with contextual alerts and notifications
"Ensuring clear and open lines of communication between our office staff and frontline workers is critical for us to provide the most consistent and quality experience and service that our customers have come to trust. Zuper has enabled this for us, and its new Customer Portal is allowing us to replicate our seamless internal communication externally with our customers by giving them direct control and visibility into the status and critical information of all their scheduled jobs end to end."
Isaac LaRonge, CEO, Skyline Cleaning Services
